FREE DELIVERY FOR ORDERS ABOVE $150
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FREE DELIVERY FOR ORDERS ABOVE $150
Cart 0

Decohaus shipping and returns policy

SHIPPING POLICY

International shipping will take about 10 to 24 business days, it will vary depending on the customs clearance. DECOHAUS is not liable for any additional custom clearance charges.

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Singapore local shipping:

  • SGD 6 for small home decor items and accessories (excluding these baskets ARYA, DEVANA, GISTA, IVA, KALIA, KENTA NAOMI, PAYA, PRIMA) islandwide excluding Tuas and Sentosa Island.

  • SGD 8 for laundry baskets/medium sized items islandwide excluding Tuas and Sentosa Island.
  • SGD 15 for furniture and circular seagrass rugs islandwide excluding Tuas and Sentosa Island.

  • Orders will be delivered 3-5 business days by our local courier team.

  • Tuas and Sentosa Island areas have a surcharge of SGD15

  • Orders for SGD150 and above will be eligible for free shipping. 

  • You can also pick up your items at our warehouse at no additional cost. Please keep in mind of our business operating hours.

 

We are located at 65 Sims Avenue Yi Xiu Factory Building #04-11, give us a call or drop us an e-mail 2 business days in advanced before coming down to collect so that we can prepare and pack your products. 

 

RETURN POLICY

We guarantee that all our home ware products are of new and in pristine condition. Some of the items may appear different as they are all handcrafted. We make sure that we do quality checks before sending them out to you, therefore returns and exchanges are not allowed for all our products. 

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Should the products be damaged and unable to be used upon receiving, please e-mail to hello@shopdecohaus.com within 7 working days from the date of the invoice and we will advise you accordingly. Please take note that the product needs to be returned in its original condition with its tag (if applicable) and also email us in the order of the format given below:

- Email header: Opt for return(Your order number) 

- Picture of the defect part/area

 

Returns will be assessed case by case basis we will advise you accordingly depending on the severity of the case. 1 to 1 exchange will only be applicable if the same item is currently in stock, should it be out of stock, we will return a special voucher code to be used on the next purchase.

 

PAYMENT METHOD

We accept online payments and transfers - Paypal and credit card.

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For Singapore based customers we are able to accept cash, Paynow/Paylah and cheque payment modes.

 

WHOLESALE INQUIRIES

We are working on wholesale so stay with us!

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Email us if you are interested to be a re-seller and you will be the first to find out when we are ready for wholesale purchase.